FAQ
Frequently Asked Questions
Orders
Do I need an account to place an order?
No, you are not required to create an account to place an order. However, it is recommended so you have easier access to your order information.
How can I check the status of my order?
From your account Dashboard you will see your order history under “Orders.” When choosing a specific order, a new window will appear with additional details. Here you will find your order status.
Your order will reflect one of the following statuses:
- Being Fulfilled – Your order is ready for fulfillment and the process has begun. Typically fulfillment time is 2-5 business days.
- Canceled – Your order was canceled.
- Failed – Your order was imported as a draft because payment failed.
- Fulfilled – Your order was printed and packaged and is ready to go! Tracking updates should go live within 24 hours. You will receive a notification from us once the order has shipped.
- On Hold – Your order has been placed on hold. This is usually due to an item being out of stock, an issue regarding graphics, mockups, or other potential issues that we need to address with you. Check the hold notes for details on what we need from you. Contact us if you have any questions.
- Partially Fulfilled – Your order may contain products that do not ship together. In this case, you may see the order as partially fulfilled. This means some portion of your overall order is already complete and we are still working on another shipment in that same order. You will see tracking information for any packages that have already been shipped out.
- Returned – Your order was returned to a our facility. Check the return notes to confirm the reason.
- Waiting for fulfillment – Your order was submitted and received and is therefore waiting for the fulfillment process to begin.
How do I edit or cancel my order?
We apologize but you can’t edit or cancel an order once it’s been submitted.
Payment
What payment methods are accepted?
A major credit cards at accepted. (Visa, Mastercard, American Express, Discover)
PayPal and Stripe are also available.
How do I add/edit my primary billing method?
Products
Are your products dishwater and microwave safe?
Yes! They absolutely are.
What type of ink is used?
For mugs, Sawgrass SubliJet HD ink is used.
For tumblers and water bottles, UV-DL Ink.
Shipping
What shipping options do you offer?
Domestic shipping (US and Canada)
- Flat Rate (Standard) (3–4 business days after fulfillment)
- Standard rate with CO2 offsetting (3–4 business days after fulfillment)
- Express (1–3 business days after fulfillment)
Do you ship internationally?
We currently do not. =(
How long does fulfillment take?
Fulfillment time is the time it takes to make your product. Our fulfillment time is calculated in business days, and it’s 2–5 business days for all production techniques.
97.66% of orders are shipped within 5 business days. More than 50% are shipped within 3 business days or fewer.
Please note:
- Fulfillment time doesn’t include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time.
- The fulfillment averages you see in our catalog are calculated based on our fulfillment data for each product within the time frame of 30 days.
- Our fulfillment averages don’t account for the time an order might be put on hold.
- Fulfillment for large orders may take longer on average, but it’ll still be fulfilled within 5 business days.
- Our fulfillment times are an estimate, but not a guarantee. For a more detailed look at how we calculate the estimated fulfillment time, and to find out what can potentially slow down your order fulfillment, check out this article.
Refund & Returns
Do you accept returns or provide refunds?
Once chaos enters your home, it cannot be simply “refunded”.
